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Find:
Share skills as sharing economy
Start the project by looking into users' everyday life, I define the design opportunity as taking full use of vacant office space and building a platform for office workers to share their skills and make friends.
Design Brief
Responsibilities and Skills
Project Type
Thesis work
Timeline and Teams
In the year of 2016, the sharing economy is booming in China. The university project aims to shorten the distance between people with the efforts of sharing economy. I choose office workers as the main stakeholders. And I find that they like sharing virtual things as skills, knowledge, and insights with others. Based on geographical conditions, a design that can help to expand their friend circles through sharing personal skills was completed.
2016.
Solo work
User research
Competitor analysis
Information architecture / wireframe / User interface
Usability testing
Storyboard
01 Discover
Statistics indicates
75%
In Shanghai, on average, each office worker only has 2.4 friends staying in touch.
2.3
75% people have less than 2 social circle.
85%
85% of them is anxious to broaden their social circle and make more friends.
It is our nature to seek solitude, social activities is a significant source of hormones related to happiness.
People usually are accustomed to staying alert to strangers, and hiding in their "shells" .They always keep great politeness, and simultaneously possess a strong sense of ego boundary which make them not reluctant to spend time and energy on strangers.
When getting to know people, we will find that each of them has a interesting story and personal skills. However, once immersing into the crowed, they all turn into "the other" of independent thoughts.
More than 65% office worker in Shanghai has less than 5 hours a day expect work and sleep. Commuting long distances from home to work makes it hard to get together with friends who may live on the other side of the city
02 Observation
Lu Tongtong works in K11, a big mall setting in the city center of Shanghai which including art and shopping places. . She find it is so lonely in a modern city...
Insight
The ancillary facilities of the CBD provide people with opportunities to do some leisure activities so as to make them get to know more people.
03 Questionnair survey
Who.
People work in CBD
When.
Henglong Building
“Go to art gallery together after work.”
5:00pm-9:00pm
Where.
Why.
People in office building were too busy
Talk more to me if they are interested
How.
if they dislike.
Put stick
Put stick
if they like.
Based on previous observations, considering the fast-paced lifestyle of urban workers, I set up a concise and quick questionnaire. and then analyzed statisitcs I got and people's opinions
Get the conclusion that office workers in CBD like to share with others about their hobbies and skills which are of great variety.
“I didn't really like my work. I came to the office building and saw everyone's inner sorrow. It was too torturous.“
“Everyone has their own emotions. People do hope to express their feelings, but sometimes do not want to be seen by their colleagues.”
“The takeaway is economitics now.”
“I really like cooking. But I always have meals alone and it is unnecessary to waste effort to cook for only myself. So, I might as well order a takeout.”
“I want to change my current job because I really hate the surrounding facilities. Even if there is a nice position for me, I will also change my mind.”
“Meet ex-colleagues is embarrased.”
“If my company's coffee machine are open to all people around this building. It will be too noisy to work.”
“It may let out some business secret，For example, when share a printer.”
“I prefer to attend the training class.”
"It’s already very tired to use these skills during working hours. Are you saying that I have to teach others when I get off work?”
“Food from strangers are kind of dangerous.”
“It’s really weird to socialize with strangers at work.“
“I want to know the communication skills in the workplace, but I have to learn by myself.”
staff
Kana
manager
Ashley
Sales
Vivi
Engineer
Luca
Sales
Fan
Auditor
Fiona
Consultant
Luna
Manager
Feng
Secretary
Lee
Manager
Yuri
Journalist
Federico
Cashier
Vava
Electrician
Cai
Sales
Vivi
Lawyer
Zhou
“The company has a small workshop for team building. I love cermics but I would like to participate in the activity with new friends instead of my colleagues.”
04 Competition analysis
Douban Group
For people in Shanghai, they trend to upload their skill in a forum called “Shanghai skill sharing”, so I analysis the function of it and analysis people’s experience while using it”
Function
upload
No content restrictions, can be edited continuously
inclusion of a lot of commercials and hookups post.
Post a post
Support fuzzy search
when there is no resultn, no suggestions appear
comments
Transparent
information
Unable to determine what the poster is seeing
Chats
Start a conversation
quickly
Can not be found in the first level interface, interface is too simple
05 Design Concepts
Needs Map
Skill learners’ needs
Skill sharers’ needs
Concepts
Learn by collaborating with people working nearby to find friends
Bookcross in office building
Upload skill tutorial to be famous in building
06 Information Architecture
07 Lofi
08 Usability testing
Task 1: Share a skill
Find where to share
“Maybe there is a button in profile page”
Task 2: Launch a course
Reply application
“Application information appear with messages”
Task 4: Join a course
Task 3: Adjust course
Task 5: Pay for a course
Find where to adjust
“It takes time to think where to click”
Find a course to join
“Quickly back to my place'
Find where to pay
“I thought there should be a notification ”
Set course information
“I want more detailed timing setting”
Chat
Adjust price and save
Course information
“I want collect it”
Pay
“Lack a button to pay it all”
Share
“A page to review my uploaded course”
Create groups
“Type in group information automatically”
“A suggestion to invite more people”
After save
“Members easily lose notifications”
Apply and after
Comment
“Make sure the apply has been submitted”
“A place to review my comments”
09 Alteration
Adjust information architecture
Enhance emotional design
Uers will be able to introduce theirselves and receive responses by clicking "Apply"
Applicants can chat with people who have shared skills
Some interaction details
Add a collection button
Add a location
More quick payment
Add group notification
More detail date setting
10 Hi-fi
10 Storyboard
1. Lee feels lonely, he wants to learn a new skill and makes friends with classmates.
2. He discovers “Find” on Appstore and decides to have a look, and he is excited to find a painting class near his workplace.
3. The teacher views his application, talking with him and inviting Lee to his class.
4. The teacher sets up a class chat group and they discuss about time and place. “FIND” team provids classrooms made from unused office space for them.
5. Time for painting! They can start learning quickly after work due to the short distance.
6. They gain a new skill and make new friends!
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